At Penang Shuttle we are committed to protect the privacy of our customers and users of our website.  All information obtained to make your reservation is held in strictest confidence.  This privacy policy informs you details of our privacy practices on information we collect about you and how the information will be used or disclosed, as well as your rights with respect to our collection and use of your data.  We do not make your personal information available to any parties except for those who are directly involved in the rendering of services that you have requested.  Please be noticed that we may modify these policies from time to time with posting such notice of changes on the site.

What information we collect from you?

You will be required to provide personal information when you register or make reservation on the site.  The personal information may include your name, address, email address, telephone number, fax number, credit card information, and information about your interests in and use of various services.  All these information will be used in accordance with the terms of this Privacy Policy.

Penang Shuttle may also use cookies and information they provide to improve our services and your experience with the Site.   We do not link IP addresses to any personally identifiable information.  This means your session will be tracked but you will not be personally identified.  We only send this type of cookie to your browser when you have provided your consent for us to save your profile information.

Why we collect information from you?

Penang Shuttle collects information from you to better provide you with the required services, improve our service quality and enhance the quality of your experience with the Site.  We would therefore use your personal information for the following purposes:

  • Respond to queries or requests submitted by you
  • Process orders or applications submitted by you
  • Administer or otherwise carry out our obligations in relation to any agreement you have with us
  • Anticipate and resolve problems with any services provided to you
  • Create services that may meet your needs.

How does Penang Shuttle use information that it collects from the site?

Apart from using information about you to improve our service, Penang Shuttle may also use visitors’ information to monitor customer interest, to troubleshoot problems that may arise on our site and to protect against fraud or other criminal activity on our Site.  We may also use information you provided to send you updates, notifications of changes to terms of our services or other important information about our services.

To optimize our services we may wish to use your personal data for direct marketing. As we respect your privacy we will only use your personal data for this purpose when you are aware thereof and if required we will request your consent prior to using your personal data for direct marketing. Please note that the supply of personal data by online form by you is voluntary.

How secure is my information with Penang Shuttle?

Penang Shuttle has incorporated appropriate safeguards to protect the security, integrity, completeness, accuracy and privacy of the personal information we have collected, and reasonable precautions are in place to protect these information from loss, misuse and modification.  Penang Shuttle will not sell your information to any other organization.  Your name and personal information will be reside in our database and will not be transferred, traded or sold to another organization.

Additionally, if at any time you wish us to stop using your information, please contact us as set us under “contact us” below.  We will stop the use of your information as soon as it is reasonably possible to do so.

Except as set out in this privacy policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so; or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our customers or other individuals.

Penang Shuttle will review and enhance the privacy policies on a periodical basis and only authorized individuals are given access to the information of our customers.  You hereby acknowledge that Penang Shuttle is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

Terms and Modifications to Privacy Statement

By using the Site, you hereby acknowledge your agreement to the terms of our Privacy Policy. If you do not agree with these terms, you should not use the Site. Penang Shuttle may modify this privacy statement at any time. If a material change is made to this Privacy Policy and/or the way we use our users’ personally identifiable information, then a notice of the nature of such change will be posted on our home page.  You are responsible to review this Privacy Policy periodically to ensure that you are aware of any changes to it.  Your continued use of the Site indicates your assent to any changes to this Privacy Policy.

Security Relating to Registration and Account Security

PenangShuttle.com users provide their real names and information, and here are some commitments you make to us relating to registering and maintaining the security of your account:

  • You will not provide any false personal information on PenangShuttle.com, or create an account for anyone other than yourself without permission.
  • You will not create more than one personal account.
  • If we disable your account, you will not create another one without our permission.
  • You will not use PenangShuttle.com if you are under 13.
  • You will not use PenangShuttle.com if you are a convicted sex offender.
  • You will keep your contact information accurate and up-to-date.
  • You will not share your password (or in the case of developers, your secret key), let anyone else access your account, or do anything else that might jeopardize the security of your account.
  • You will not transfer your account (including any Page or application you administer) to anyone without first getting our written permission.
  • If you select a username or similar identifier for your account or Page, we reserve the right to remove or reclaim it if we believe it is appropriate (such as when a trademark owner complains about a username that does not closely relate to a user’s actual name).

Limitations of Liability

Penang Shuttle will not be responsible for delays caused by the weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our reasonable control.  Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

Contact Us

You may contact Penang Shuttle at hotline +604 – 2623 790 if you have any questions about this Privacy Policy, privacy practices of the Site, or to exercise any of the rights that you have given under this Privacy Policy.